Frequently Asked Questions
What does the word KANKA mean?
KANKA is a native word forBarbecue
What is the KANKA® Grill?
The KANKA® Grill is an ultra-portable, revolutionary electric 'rotating' (motorized) grill and FULL rotisserie system, designed to be used with ANY 'grill or fire' and allow the user to have a top quality outdoor BBQ anywhere and everywhere!
Why limit yourself by only having a bulky, stationary grill? Now you can enjoy a perfect BBQ wherever you are without the hassle and cost of having multiple tools. ONE SYSTEM is all you need to BBQ at home or at any outdoor cooking setting.
You can carry it in its 31" bag when camping, trekking, hunting, fishing, RVing, tailgating or to any outdoor adventure! Defy seasonality and BBQ ALL YEAR ROUND!
With thousands of KANKA Grill® users in 20+ countries now is finally available in the US. Join the BBQ revolution!
How do you power the geared motor?
You can power it with AA batteries, any 110 / 220V power outlet at home or using the KANKA Solar Rechargeable Battery* (*Accessory, not included).
What is the max load weight for the KANKA® Grill?
The KANKA Grill max load weight is 22 Lbs.Up to 50 lb. when using it with the Universal - Heavy Duty - Gas Grill Adapter accessory (NOT yet available. Coming soon!)
Can I use it with the grill I have at home?
Yes! The KANKA® Grill is so versatile that you can use it over ANY heat source or fire.It was designed to work with any heat source including charcoal and gas grills, campfires, or open fire pits.
What kind of food can I cook with the KANKA® Grill?
The KANKA® Grill is the perfect tool to cook all your favorite foods! With the different accessories you can cook anything you can imagine: all different thicknesses of beef or meat cuts, fish, all types of veggies, hamburgers, all kinds of sausages, whole chickens, chicken breast or wings, pork chops, pork tenderloin, ribs, shish kebab / kabobs + ANY food!
What's the size and weight?
Inside the carrying bag: 31 inches, 12 lb.
In use: 63 inches tall by 51 inches wide. Food surface: 32 inches (length of the two 100% food-grade Stainless Steel rods)
Shipping and transit times
We ship to USA addresses ONLY* (*NO PO BOXES). For international orders please visit our Official Amazon Store www.amazon.com/kanka
Shipping to P.O Boxes is not permitted.If you place an order with a P.O Box address we will contact you to kindly change the shipping address (residential or business).
ALL orders are packed and shipped 1 business days after purchase. ALL orders are shipped using economy / ground service (UPS, Fedex, USPS).
Transit times varies from state to state (average is 3-5 business days).
*Important! AK and HI shipments: We ship ALL AK and HI orders using USPS or Amazon Logistics network (EXCLUSIVELY). This allows us to offer a convenient flat rate across ALL The USA, but transit times are much higher: on average 15-25 business days (sometimes more). ALL these orders are managed trough Amazon logistics network and we can't speed up deliveries (these orders are not handled by us). Please consider before you buy. And thank you for your understanding.
Returns / Our 100% satisfaction guarantee
"If you're not 100% satisfied, we're not satisfied". With THOUSANDS of customers in 20+ Countries we are 100% sure you are going to love our products :) And if you experience any issues or have more questions after you buy, we're always available to help you. Just send us an email to email@example.com
But if after buying you think "this is not for me", just ship it back to us for a full refund*, NO questions asked!
*IMPORTANT: Our 100% satisfaction guarantee policy applies ONLY for USA purchases made on www.kankagril.com, within 30 days after purchase. Product must have not been used and in optimal cosmetic and working condition (inside original packaging with all its parts). Refunds can take up to 5-7 business days after receiving the returned product(s). Shipping costs will not be refunded*
For International purchases please read 'International shipping and returns'
You can buy with confidence: ALL our products are manufactured with the highest quality materials and under strict quality control standards. ALL products include our manufacturer limited warranty. You can find more information on each product page.
As an example: The KANKA® Grill comes with 12 month limited warranty for all metal parts and geared motor. 3 month limited warranty for battery holder, AC adapter and carrying bag.
Limited warranty only applies for orders made within USA. For International orders: Please send us an email to firstname.lastname@example.org. We will do all efforts to assist you. But before you buy: Please be aware that International shipping costs (all returns related costs) of defective products and pieces must be prepaid by the buyer. If any segment of International shipping costs (to / from) is not fully paid, our company won't be able to initiate a warranty replacement or exchange of any product(s) or part(s).
International shipping / Returns
INTERNATIONAL BUYERS: All our products are shipped from a US based warehouse. Our store only charges you for the product(s) and international shipping fees. Please consider before buying: Taxes and duties will likely be charged on the items you order. And you may be subject to pay these tariffs and duties locally before receiving your order. The buyer will be 100% responsible for any country-specific tariffs and duties charged by the local government for importing items. We are legally obligated to show the original price of any of the item(s).
INTERNATIONAL RETURNS: International customers are responsible for all return shipping fees. We recommend shipping with insurance and keeping your shipping receipts for your records until your return is processed (additional 10 business days after receiving all products. Products must have not been used and in optimal cosmetic and working condition inside original packaging with all its parts). If you have any questions or concerns about International Return Shipping, please contact our Customer Service department at email@example.com